Tips to handle any cleaning contractor challenge with ease

dec-14-social

Managing contractors is a unique challenge, and your cleaning contractor is likely no exception. They aren’t employees, but they do work for you. What they do is a critical part of your business, but usually you will not see them very often. This makes for an interesting dynamic that needs different handling than your regular employees.

If you have a cleaning contractor, these tips will help you build a great relationship with your contractor to get the most out of the work they provide.

The Contract

As you may expect, the place to start is with the contract itself. It needs to be clear and your expectations noted up front. Since your cleaning contractor likely comes after regular business hours, the cleaners need to know exactly what to do and if you have a preference for how it should be done. The contract is what guarantees they know what you need them to do.

It should also include things like pay rates or an agreed billing cycle. This will prevent further disputes pertaining to money. The signed contract sets the expectation for the work to be completed (a safeguard for you) and how much it will cost (a safeguard for them).

Verification of Work

Fortunately, it is easy to verify that the work has been done according to the expectation. If the refrigerator is not cleaned on Fridays or the trash in half of the building has not been emptied, these are easy to detect. However, you should make a regular habit of verifying the work is completed. This is particularly important for cleaning that is done on an infrequent basis. Things like dusting the light fixtures is a little more difficult, but not impossible. You just need to ensure verification of these types of tasks are done on a fixed basis.

Be Firm but Fair

At the beginning of the contract there will likely be mistakes made or questions encountered. No matter how detailed the contract, actually doing the work brings up things that you probably did not consider. If you find that certain things were not done as you would like, talk to your contractor lead. Make sure an explanation is provided for what was wrong with the completed work.

Provide a Contact Number

The contract should cover all of the basics, but things happen. If your cleaning contractor needs to discuss issues, such as missing equipment or an accident, they need contact details. You will need to make sure that you or the assignee are available for discussions during the hours when the crew is cleaning.

Reward Exceptional Work

Cleaning is not a glorious business, but you benefit from it every day. If your cleaning contractor has gone above and beyond what was necessary, reward them. This can be gift cards or bonuses. Just like your employees, your contractor is more likely to work harder if their additional effort gets notices.



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