10 Questions to Ask When Choosing a Cleaning Company – JAN-PRO Canada

JAN-PRO Canada

If you know that you have to outsource the maintenance of your business then you might be wondering how to choose a cleaning company. Many factors can affect this decision, including the size and nature of your business and your hours of operation.

To assist you, here is a cleaning company checklist that outlines the questions that you should ask before choosing a service.

1 – Do They Offer a Full Roster of Cleaning Services?

Before choosing a commercial cleaning company make sure that they are a one-stop shop for all of your cleaning needs and are able to service everything that is actually housed in your building. For instance, if you have a spa in your hotel, you might want to make sure that the cleaning service is able to sanitize your drains and that it uses eco-friendly products. If you have carpets, make sure that the service provider offers carpet sanitizing and restoration. Versatility is key when it comes to checking off everything you’re looking for in your cleaning company.

2 – Do They Have A Good Reputation?

One big mistake that many people make when choosing a commercial cleaning company is to hire, without first going online to look at the feedback that other customers have left for them. If they have more than one bad review out of every ten published, then it is best to avoid the company. You do not want to be locked into an expensive contract with a company that can’t deliver as promised.

3 – Are They Able To Clean When Your Business Is Closed?

You do not want to be locked into an agreement with a company that has limited hours and starts dragging out the vacuum cleaner to clean your business before you are closed. Make sure that your commercial cleaning company is willing to work when you want them to and that they do not disrupt your operations.

4 – Is The Commercial Cleaning Available on Short Notice for Emergencies?

There can be times when a flu bug sweeps through your entire restaurant and lands your usual daily cleaning staff in bed or a large wedding party leaves a big mess in your spa. If this is the case, it is a good idea to to hire a service that can be available with a short notice.

5 – Are They An Eco-Friendly Cleaning Company?

If you are in the hotel or spa business, a big selling point for your accommodation or service might be advertising the fact that you only use green cleaning products on your premises to prevent environmental pollution, address chemical sensitivities and prevent lingering odors. In this case, it is important to ask the company what products they clean with and if any of it is toxic.

6 – Are The Cleaners In Uniform and Well Trained?

Choose a cleaning company with individuals that wear uniforms as this lends them a more professional appearance. This is especially important if your cleaning help is in full view of your customers. If the cleaners looks too casual, it tends to degrade the image of your business.

7 – Will You Be Dealing With Same Crew of People Every Time?

It is a good idea to have a dedicated cleaning crew coming to your business rather than a new group of strangers at every clean. This way you will know that the team know what they’re doing, and you don’t have people coming into your establishment at night that you don’t know.

8 – Are The Cleaners Bonded?

Bonded cleaners should be on your cleaning company checklist to prevent theft and damage to your property. Bonding is particularly effective against thievery because the company you choose is liable if there is theft that occurs on your premises from the cleaners.

9 – Does The Commercial Cleaning Company Have Liability Insurance?

A service provider with insurance should be high on the priorities of your cleaning company checklist. This makes sure that if your cleaning provider does happen to cause any damage to your carpet, flooring, furniture, equipment, etc. in your facility, they will cover it.

10 – Do They Offer a 100% Satisfaction Guarantee?

Ask the company what their satisfaction policy is and how they compensate you if a job is not done properly. Understand how they would resolve an issue if you’re unhappy, or if something comes up and a clean is missed. A quality commercial cleaning company will offer to do the job over again, if it is not up to your standards of cleanliness.

Contact JAN-PRO Cleaning Systems if you want to contact a company that meets all of the requirements above today at jan-pro.ca/get-a-quote

Leave a Reply

New Call-to-action

Bonded & Insured

Liability Insurance, Security Bond and Comprehensive Background [...]

9 Benefits of Outsourcing Your Company’s Janitorial Services

Outsourcing your office’s cleaning services is a strategic [...]


Become a Franchisee Today!
Tip Sheet - 9 Reasons To Outsource Your Janitorial


  • Benefits Of Professional Cleaning Services...More
  • How Much Do Cleaning Companies Charge Per Square Foot For Cleaning?...More
  • How To Select A Janitorial Service...More
  • Questions To Ask A Cleaning Service...More
  • Why Are Cleaners Important?...More
See All Blogs