The Eastern Townships are located at the East of Montreal and South of Quebec City. It is a hilly, beautiful region, full of lakes and vineyards … It is perfect for cycling or walking, for skiing in winter … Its capital, Sherbrooke, is the sixth largest city of province of Quebec and is surrounded by nature.

The Richelieu Valley extends from Montreal to Sherbrooke. It is full of activities, history, culture … The Eastern Townships are also a lively area with some 130 festivals and events of all kinds.

Jan-Pro has been in this region since 2008. However, due to the development of the industry in the Eastern Townships, we are opening a regional office in 2012.

“Liana Munteanu is the Regional Director and started in Jan-Pro as a unit franchisee seven years ago. Later, she became Operations Manager. Efficiency, dynamism, professionalism and “Joie de Vivre” are adjectives that define her. She developed a trustful relationship between the franchisees and their customers. Thanks to its availability and experience at both the technical aspect and the customer service.”

She graduated in Economic Management from the Academy of Graduate Studies (ASE) of Bucharest in Romania from where she originated.

Check out Jan-Pro Sherbrooke 

With a 93% customer retention, once people hire Jan-Pro Canada, it is the last cleaner they ever hire. Jan-Pro Canada makes it easy to buy their services, manage their people and experience the results.  Jan-Pro is a franchise system having over 650 franchisees and is located in 7 other cities in Canada (Vancouver, Calgary, Toronto, Ottawa, Montreal, Quebec City, Halifax)

About Jan-Pro International, Inc.

Jan-Pro was founded in 1991 by Jacques Lapointe in Providence, Rhode Island, with a desire to offer the highest quality cleaning techniques and systems available and is now located in 9 countries and over 100 Metropolitan Areas, with more than 10,000 Unit franchisees.  Currently, the Jan-Pro team is comprised of business leaders with experience around the world, as well as seasoned cleaning industry executives.  Today company structure is comprised of Master and Unit franchisees.  Jan-Pro regularly receives inquiries from around the world.

When one of our clients, Giffels from Toronto, was victimized by a fire at their office, it was their Jan-Pro office cleaner that met the fire department and guided them through the office (ensuring no additional damage occurred) to the area of the fire. Although contained by the sprinkler system, there was smoke and water damage that required immediate remediation. The Jan-Pro Franchisee called the emergency contact and advised them of the situation and started the cleanup process with owner operated franchisees we can relate to the stress that a business owner experiences when there are real and metaphorical fires to put out in the office environment.

When devastating damage happens to an office, your office cleaners need to be part of the team that take responsibility for ensuring that your office is cleaned properly and you are back to business in a timely manner.

Our Service Guarantee embodies all aspects of regular day-to-day cleaning and when disasters happen.

Surfaces may appear clean but those inactive germs could be lurking.  Given the right conditions some germs can live on surfaces for hours or even days.

It is important to disinfect high traffic areas where high concentrations of germs could possibly spread to everyone in the office.  Such areas as;

• Kitchen

• Common Rooms

• Bathrooms

• Desks

Commercial office cleaners that use BOTH cleaning and disinfecting ensure that all areas and surfaces are properly cleaned.  Cleaning will remove the soil, dirt and dust while disinfecting will destroy inactive germs and prevent growth.

With new advanced cleaning technologies, Jan-Pro Canada uses the EnviroShield™ system that combines state-of-the-art sprayer delivery system with a hospital grade disinfectant that is proven to fully rid your office of all germs on all surfaces.

Ensure that your office cleaning company knows the difference between cleaning and disinfecting and uses those advanced cleaning technologies to have your office a safe and clean environment.

A new method of reading organic deposit and soils on surfaces has been introduced to provide a proven method for measuring office cleanliness: ATP monitor.

In short, every living organism contains ATP (Adenosine Triphosphate). Using an ATP reader, you can measure the amount of ATP on every surface and reach a scientific conclusion about whether your office has been properly cleaned.

Take a look for yourself.

The lower the reading , the less soil is left on a surface meaning that harmful viruses or bacteria will not be able to feed, grow or survive from organic deposits left on the surface.

• So take a look around your office and ask yourself: How effective is the office cleaning job your commercial office cleaner is delivering?
• How will you know if your office space is actually clean?

Jan-Pro offers a free ATP test in your office at your convenience.

Fill out a Contact Us Form and get a Free Demonstration

Many Office cleaners will suggest you to sign a contract for a one year period of time with 12 equal installments.

And many office cleaning companies will ask for the following forms of payment;

• Series of checks

• Transfer funds electronically with direct deposit

• PAP (Pre-Authorized Payment) using a form approved by your bank

Remember that if you require special services, this may or may not be included in the pricing. You should confirm with your office cleaner what is considered extra and what services may require extra billing such as:,

• Carpet cleaning
• Floor Stripping and Waxing
• Dock cleaning
• Dry Wall cleaning
• Outside window cleaning
• Deep Disinfection

The best approach is often to speak to your cleaner about a PAP (pre-authorized payment) method so that it is seamless and easy. Many smaller services may not offer this and it is something to consider when signing up an office cleaner.

Jan-Pro Canada offers a $5 monthly discount if you use the PAP payment mode – Ask for it!!

Before you jump into how you`re going to pay your office cleaner ensure that you answer the following questions by checking out these recent articles;

1. How much should I budget annually for office cleaning?
2. How do I know if I can trust an office cleaner with my office keys?
3. How much of my time will it take to manage an office cleaner?

On the flip side, your office cleaner is a vital part of your team.  Your office cleaner:

1.  Has a key and/or security code to your office

2.  Works alone after close of business (how many of your employees do that?)

3.  Significantly impacts your (prospective) customer’s first impression of your business

4.  Impacts the health of you and your employees through the disinfection and sanitation of surfaces throughout your office.

So, cleaning is an important decision.  It’s much like hiring an employee for your business.  Initially, a lot of time and effort is spent interviewing prospective employees and checking references before you hire them.  If you’ve hired well, very little time is spent on managing their activities once they have settled into their role.  If you are constantly managing/correcting your employees work, you will soon find yourself looking for another employee.

The same concepts apply for your office cleaner.  Spend some time up front researching your cleaning company;

• How long have they been in business?

• Are they national or international in scope?

• Will the business owner or a minimum wage employee be cleaning your business?

• Ask for references – more than just their 3 best customers

Once you’ve selected your office cleaner, a good routine should be set up within the first week or two.  If you’ve hired the right cleaning company, you shouldn’t have to spend much time at all once you are comfortable.

Finally, no office cleaner is perfect.  Mistakes will happen or something will be forgotten.  The process to address your issues should be quick and easy for you – the customer.  How quickly is your cleaner to respond to your issues will go a long ways to determining if you’ve hired correctly.

Ask Jan-Pro about our cleaning guarantee.

Top 6 Questions to Ask the Office Cleaner Before You Hand Over Your Keys …

1. Are they bonded and insured?

• In today’s word they need $5 million in liability insurance and a $50,000 security bond
• Get a copy of the policy and ensure it is current

2. Have they been through a recent police background check?

• If it was done 2 years ago is that really enough?

3. Who is your team?

• Do you have their names – watch out for the “switch up” you start with the “A” team and then they get replaced with the “B or C” team and you have no idea who they are

4. Do they wear a uniform and carry photo id?

• Reputable companies have both

5. How large is the service provider – is it one office or part of a larger National or International organization?

• Have they been around for a while?
• Do they have support systems to keep track of you and invoice accurately?

6. Who do they service locally that you could call?

• Do reference checks – you do on your employees before they start …

Once these questions are answered you should feel more comfortable handing over those keys knowing that your commercial office cleaner can be trusted.

CLICK HERE to find out more about making your process of hiring an office cleaner that much easier.

As an example, a recent Colliers real Estate study indicated that most companies in Canada spend anywhere from 8% to 50% of total revenue on office space.

So how much should office cleaning cost for your business?

Here are the most common factors that will help you to create a budget for office cleaning;

• Frequency (how many times, per week, per month) does your facility need to be cleaned
• You will need to factor in a variety of things based on this calculation. For example, if your facility has strict hygiene policies such as a day care or dental office, the frequency and type of cleaning is very important.
• Square Footage
• Make sure you accurately reflect the area that needs to be cleaned. Don’t just focus on office space.
• Bathrooms, High traffic areas
• Make sure all areas of the facility such as kitchens, bathrooms, reception, etc. are factored in.

Based on your answers to the above, you should budget for between $1.00 to $2.00 per sq.ft. per year.

Other factors will affect your budget and before you confirm pricing with any commercial cleaning company ensure that they have asked questions about:

• Number of employees
• Whether supplies are provided or not
• The type of surface to be cleaned (carpet, ceramic, VCT).

If you need assistance learning more about how to create an office cleaning budget for your business, click here.

And JAN-PRO is stepping up.

We reject the status quo; we have aspired to a higher standard, and we understand that to provide the best possible customer service, we need to be on the cutting edge of new technological advances to support our clients’ needs and interests.

More and more, our office-cleaning stakeholders are demanding:

• Automated, real-time communication and access to project data
• Enhanced quality assurance tracking
• Customized and detailed sales proposals with built-in accountability and sound estimates
• Strategic franchise assessment tools

JAN-PRO Canada has listened to these needs, and we have responded.

We are thrilled to present three new technology solutions that extend our impact and enhance our customer service offering:

1.  In conjunction with the proprietary JAN-PRO Tracker™ quality assurance program, we have launched a proprietary On-Site electronic inspection system that enables   Jan-Pro Canada Operations Managers to capture the results of the on-site 50-point inspection process. Upon completion of the inspection, customers provide their signature on the tablet PC and data is electronically captured in real-time.  Copies are then emailed to the Customer and the Franchisee and are stored in the proprietary Jan-Pro CRM.  This solution facilitates round-the-clock access to data for all parties and more efficient resolution of any potential service issues.

2.  Jan-Pro Canada has also launched an electronicOn-Site Sales Proposal System that enables Jan-Pro Canada sales representatives to document the needs of prospective customers and generate a detailed proposal during an initial visit to their property. The proposal can be easily executed while the rep is there or e-mailed for review and executed at a later date.  This solution supports our industry-leading approach that arms customers with immediate, on-line estimates for service.

3.  Jan-Pro Canada also launched a proprietary web-based Franchise estimate system that helps prospective business owners evaluate the Jan-Pro Canada franchise opportunity.  We want to demonstrate our implicit value to prospective business owners; we want to provide accessible, transparent information.  This technology determines the availability of an opportunity and the anticipated revenues.  With just a few clicks, any prospect can find out if Jan-Pro is the right fit.

Get an Online Quote Today and Experience our new technology first hand!

Franchise Business Review has announced the recipients of its 2012 Franchisee Satisfaction Awards, part of a national project that looks at franchisee satisfaction at some of the country’s most popular franchise brands.  Now in it’s 7th year, the “FBR50″ is the only awards program to look at actual franchisee satisfaction data and rank companies based on that.  Based on a survey of more than 22,000 franchisees representing more than 300 franchise brands, the 2012 award winners represent a variety of franchise concepts and industries.

Jan-Pro is ranked #19 in the Top 50 Franchise for Large Systems.

VIEW THE LIST